> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contraforce.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ContraForce Improves Case Management with Datto Autotask PSA Integration

> ContraForce announces integration with Datto Autotask PSA to streamline case management for MSPs.

<Info>
  **Who is this for?** MSP/MSSP Partners
</Info>

**April 29, 2024** · ContraForce Team · 2 min read

ContraForce is pleased to announce our integration with Datto Autotask PSA, enabling MSPs to streamline their security case management workflows.

## Unified Case Management

Many MSPs use Autotask PSA as their central ticketing system. This integration allows you to:

* **Create tickets automatically** — Security incidents in ContraForce create corresponding tickets in Autotask
* **Sync status updates** — Changes in ContraForce reflect in Autotask and vice versa
* **Maintain single source of truth** — All work tracked in your existing PSA

## How It Works

1. Configure the Autotask integration in ContraForce workspace settings
2. Map incident severities to Autotask priority levels
3. Define which incident types should create tickets
4. Enable automatic ticket creation

When a security incident is processed in ContraForce, a corresponding ticket is created in Autotask with:

* Incident summary and details
* Affected customer information
* Link back to ContraForce for investigation
* Severity-appropriate priority level

## Benefits for MSPs

| Benefit                  | Description                               |
| ------------------------ | ----------------------------------------- |
| **Reduced duplication**  | No need to manually create tickets        |
| **Improved tracking**    | All security work visible in PSA          |
| **Consistent workflows** | Same process for all incident types       |
| **Better reporting**     | Security metrics in your existing reports |

## Getting Started

The Autotask integration is available now for all ContraForce partners:

1. Navigate to workspace integrations
2. Select Datto Autotask PSA
3. Complete the authorization flow
4. Configure ticket creation rules

## Quick Summary

* ContraForce now integrates with Datto Autotask PSA for streamlined case management.
* Security incidents automatically create corresponding tickets in Autotask.
* Status updates sync bidirectionally between ContraForce and Autotask.
* MSPs get unified tracking, consistent workflows, and security metrics in their existing PSA reports.

<CardGroup cols={2}>
  <Card title="Notifications Module" icon="bell" href="/guides/onboarding/notifications-module">
    Configure notification settings
  </Card>

  <Card title="Incident Management" icon="shield" href="/guides/getting-started/incident-management">
    Learn about incident workflows
  </Card>
</CardGroup>

<Note>
  Questions? Contact us at [support@contraforce.com](mailto:support@contraforce.com).
</Note>