> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contraforce.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ContraForce Success Teams Channel

## Setting Up a Shared Teams Channel with ContraForce Support

This guide walks you through configuring your Microsoft 365 tenant to enable a shared Teams channel with the ContraForce Success Team. Using shared channels allows direct collaboration without guest accounts or switching tenants.

## Overview

Microsoft Teams shared channels use B2B direct connect, which enables seamless collaboration between organizations. Once configured, you can participate in a shared channel directly within your own Teams environment.

## Prerequisites

* Cloud App Admin, Application Admin, Global Admin, or External Identity Provider Administrator role in Microsoft Entra
* Microsoft 365 subscription with Teams enabled
* Access to the Microsoft Entra admin center

## Configuration Steps

### Step 1: Access Cross-Tenant Settings

1. Navigate to the [Microsoft Entra admin center](https://entra.microsoft.com)
2. Go to **External Identities** → **Cross-tenant access settings**

   Direct link: `https://entra.microsoft.com/#view/Microsoft_AAD_IAM/CompanyRelationshipsMenuBlade/~/CrossTenantAccessSettings`

### Step 2: Add ContraForce as a Partner Organization

1. Click **Add organization**
2. Enter the domain: `contraforce.com`
3. Click **Add**

### Step 3: Configure Outbound Access

1. Locate **contraforce.com** in your list of organizations

2. Click **Inherited from default** in the **Outbound access** column

3. Select the **B2B direct connect** tab

4. Configure the following settings:

   | Setting                   | Recommended Value | Notes                                                                             |
   | ------------------------- | ----------------- | --------------------------------------------------------------------------------- |
   | **Users and groups**      | Allow access      | Select "Select users and groups" if you need to limit which users can collaborate |
   | **External applications** | Allow access      | Enables access to Teams shared channels                                           |

5. Click **Save**

### Step 4: Wait for Propagation

Cross-tenant access changes can take up to 24 hours to fully propagate across Microsoft's systems. If the shared channel doesn't appear immediately, check again the following day.

## Accepting the Shared Channel Invitation

Once your tenant is configured and ContraForce sends a shared channel invitation:

1. Open Microsoft Teams
2. Look for a notification about the shared channel invitation
3. Accept the invitation
4. The shared channel will appear in your Teams sidebar

## Troubleshooting

### Shared channel not appearing

* Verify B2B direct connect settings are saved correctly
* Confirm the changes have had time to propagate (up to 24 hours)
* Ensure the user accepting the invitation is included in the allowed users/groups

### Access denied errors

* Check that **Outbound access** is configured (not just Inbound)
* Verify **External applications** is set to **Allow access**

## Additional Resources

* [Microsoft: Collaborate with external participants in a shared channel](https://learn.microsoft.com/en-us/microsoft-365/solutions/collaborate-teams-direct-connect)
* [Microsoft: Allow B2B direct connect with all organizations](https://learn.microsoft.com/en-us/microsoft-365/solutions/allow-direct-connect-with-all-organizations)

## Need Help?

If you encounter issues during setup, contact ContraForce Support and include:

* Screenshot of your Cross-tenant access settings for contraforce.com
* Any error messages you're receiving
* The email address of the user attempting to join the shared channel

<Note>
  Need help? Contact the ContraForce Support team at [support@contraforce.com](mailto:support@contraforce.com).
</Note>