This article will provide an overview on how to register for the ContraForce Support Ticket Portal.
Overview
Tickets submitted to ContraForce through email (support@contraforce.com) or form can be viewed through the Customer Portal. All tickets submitted by any user inside your organization be viewed in the Customer Portal.
How do I register?
- Navigate to the Sign In page for the Customer Ticket Portal.
- Click Register Here
- Provide an email and create a password for your account.
What details can I see?
Within the ticket portal, you can see the following details for each ticket that has been submitted:
- Ticket ID
- Subject
- Created Date
- Last Activity Date
- Status
How do I know if ContraForce has received my ticket?
After submitting a ticket, you will receive an email notification that your ticket has been received. Additionally, as our team updates the ticket status you will receive an email update as well.
What is the "Added to Backlog" ticket stage?
Tickets in the "Added to Backlog" ticket stage have been reviewed by our Engineers and a work item has been created for our team in a future sprint. Once this work is complete, your ticket will be updated and an email will be sent to you confirming that the work has been completed.