> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contraforce.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit a Support Ticket

> Open a ContraForce support ticket, choose a category and priority, include the details we need, and track your organization's requests in the Help Center.

<Info>
  Our support team typically responds within **1 business day**. For urgent security incidents, email [support@contraforce.com](mailto:support@contraforce.com) directly with "URGENT" in the subject line.
</Info>

## Open a Ticket

<Card icon="arrow-up-right-from-square" href="https://help.contraforce.com/helpcenter/support/contact-us" title="Submit a Support Request">
  Open the support ticket form. The more detail you provide, the faster we can help.
</Card>

## Ticket Categories and Priority

Choose the category and priority that best match your issue when you fill out the form. Accurate values help us route your ticket to the right person.

| Category | Use it for |
| - | - |
| **General Support** | Questions about ContraForce features or how to use the platform |
| **Technical** | Technical issues or questions about specific features or requirements |
| **Report a bug** | Errors or bugs you find in the ContraForce platform |
| **Suggest a new feature** | Ideas for new features or design enhancements |

| Priority | When to choose it |
| - | - |
| **Low** | Your experience is hindered, but no functionality is broken |
| **Medium** | Functionality is broken, but the impact is minor, such as a UI issue or a non-blocking error |
| **High** | Critical features are broken, but a workaround is available |
| **Urgent** | Critical features are broken and no workaround is available |

## What to Include

To help us resolve your issue quickly, please include:

<CardGroup cols={2}>
  <Card icon="building" title="Workspace Name">
    The exact workspace name where you're experiencing the issue.
  </Card>

  <Card icon="list-check" title="Steps to Reproduce">
    What you were doing when the issue occurred, step by step.
  </Card>

  <Card icon="image" title="Screenshots or Errors">
    Any error messages, screenshots, or screen recordings that show the problem.
  </Card>

  <Card icon="clock" title="Timestamps">
    When the issue started — include date, time, and timezone if possible.
  </Card>
</CardGroup>

## Other Ways to Reach Us

<CardGroup cols={2}>
  <Card icon="envelope" href="mailto:support@contraforce.com" title="Email Support">
    [support@contraforce.com](mailto:support@contraforce.com)
  </Card>

  <Card icon="book" href="/overview" title="Documentation">
    Browse our docs for guides.
  </Card>

  <Card icon="users" href="/guides/general-support/contraforce-success-teams-channel" title="Shared Teams Channel">
    Set up a shared Microsoft Teams channel with the ContraForce Success Team.
  </Card>
</CardGroup>

## Track Your Tickets

Tickets submitted by anyone in your organization appear in the ContraForce Help Center. Sign in to [view your organization's support requests](https://help.contraforce.com/helpcenter/support/user/requests), or submit a new ticket from there.


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