Who is this for? MSP/MSSP Partners, Security Leaders
The Problem with Traditional MSSP Models
Traditional MSSP delivery models face significant challenges:Scale Limitations
- Analyst-dependent — Every customer requires human attention
- Linear growth — Adding customers means adding headcount
- Margin pressure — Labor costs erode profitability
Consistency Challenges
- Knowledge silos — Expertise concentrated in individuals
- Variable quality — Outcomes depend on who’s working
- Training burden — Constant investment in skill development
Technology Fragmentation
- Portal pivoting — Jumping between customer environments
- Inconsistent tooling — Different approaches per customer
- Integration overhead — Custom work for each deployment
The Security Delivery Platform Approach
Security Delivery Platforms fundamentally rethink service delivery:Multi-Tenant by Design
- Single platform, all customers
- No portal pivoting
- Consistent visibility and control
Automation First
- AI agents for investigation and response
- Gamebook workflows for consistency
- Human oversight, not human dependency
Platform Native
- Deep integration with security ecosystems
- Native capabilities, not bolt-ons
- Continuous improvement through platform updates
Key Capabilities of a Security Delivery Platform
| Capability | Traditional MSSP | Security Delivery Platform |
|---|---|---|
| Customer visibility | Per-tenant portals | Unified multi-tenant view |
| Investigation | Manual, analyst-driven | AI-assisted, automated |
| Response | Custom per customer | Standardized Gamebooks |
| Scale | Linear with headcount | Exponential with automation |
| Consistency | Varies by analyst | Enforced by platform |
The Economic Impact
Security Delivery Platforms change the economics of managed security:- More customers per analyst — 10x improvement possible
- Lower cost per incident — Automation reduces unit economics
- Higher margins — Scale without proportional cost increase
- Better outcomes — Consistency improves customer satisfaction
Getting Started
For service providers considering a Security Delivery Platform:- Assess current model — Understand your scale limitations
- Evaluate platforms — Look for multi-tenant, automation-first design
- Start with core use cases — Don’t try to transform everything at once
- Measure outcomes — Track improvements in efficiency and quality
Quick Summary
- Traditional MSSP models face scale, consistency, and technology fragmentation challenges.
- Security Delivery Platforms are multi-tenant by design with automation-first architecture.
- Key benefits: 10x more customers per analyst, lower cost per incident, and consistent outcomes.
- Platform-native integration eliminates portal pivoting and custom per-customer work.
- Start by assessing your current model and evaluating platforms with multi-tenant automation.
Questions? Contact us at [email protected].