Who is this for? MSP/MSSP Partners, Security Leaders
1. Multi-Tenant Security Visibility
You need to see security events across all customer environments:- Unified dashboard — Single view of all customer incidents
- Cross-tenant search — Find threats portfolio-wide
- Customer context — Understand each customer’s environment
2. Incident Detection and Triage
You need the ability to detect and prioritize security incidents:- SIEM integration — Connect to customer security tools
- Alert correlation — Group related alerts into incidents
- Priority scoring — Focus on what matters most
3. Investigation Capabilities
When incidents occur, you need tools to investigate:- Entity enrichment — Context about users, devices, IPs
- Timeline views — Understand the sequence of events
- Log search — Dig into raw data when needed
4. Response Automation
You need the ability to take action on threats:- Containment actions — Isolate devices, disable accounts
- Remediation workflows — Standardized response procedures
- Supervised automation — AI-assisted response with oversight
5. Reporting and Documentation
You need to demonstrate value to customers:- Incident reports — Documentation of what happened and what you did
- Trend analysis — Show improvement over time
- Compliance support — Help customers meet requirements
6. Customer Communication
You need efficient ways to communicate with customers:- Notification automation — Keep customers informed without manual effort
- Escalation procedures — Clear paths for critical issues
- Self-service portals — Let customers see their security status
7. Operational Scalability
You need an operating model that scales:- Standardized processes — Consistent delivery across all customers
- Automation — Reduce manual effort per customer
- Platform leverage — Technology that multiplies analyst effectiveness
Building Your MSSP Practice
| Feature | DIY Approach | Platform Approach |
|---|---|---|
| Multi-tenant visibility | Per-tenant portals | Unified platform |
| Detection | Custom per customer | Centralized management |
| Investigation | Manual, tool-hopping | Integrated workflow |
| Response | Custom playbooks | Standardized Gamebooks |
| Reporting | Manual reports | Automated dashboards |
| Communication | Email/phone | Integrated notifications |
| Scalability | Linear growth | Exponential leverage |
Quick Summary
- MSSPs need multi-tenant visibility, strong detection and triage, and fast investigations to protect all customers effectively.
- Scalable response automation and standardized workflows are critical to keeping security services profitable.
- Clear reporting, documentation, and communication prove ongoing value and support customer compliance.
- Operational scalability, powered by automation and a unified platform, turns linear effort into leveraged growth.
- A platform approach replaces fragmented DIY tools with integrated capabilities across visibility, response, and reporting.
Platform Onboarding
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Multi-Tenant Features
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Questions? Contact us at [email protected].