Who is this for? MSP/MSSP Partners
Unified Case Management
Many MSPs use Autotask PSA as their central ticketing system. This integration allows you to:- Create tickets automatically — Security incidents in ContraForce create corresponding tickets in Autotask
- Sync status updates — Changes in ContraForce reflect in Autotask and vice versa
- Maintain single source of truth — All work tracked in your existing PSA
How It Works
- Configure the Autotask integration in ContraForce workspace settings
- Map incident severities to Autotask priority levels
- Define which incident types should create tickets
- Enable automatic ticket creation
- Incident summary and details
- Affected customer information
- Link back to ContraForce for investigation
- Severity-appropriate priority level
Benefits for MSPs
| Benefit | Description |
|---|---|
| Reduced duplication | No need to manually create tickets |
| Improved tracking | All security work visible in PSA |
| Consistent workflows | Same process for all incident types |
| Better reporting | Security metrics in your existing reports |
Getting Started
The Autotask integration is available now for all ContraForce partners:- Navigate to workspace integrations
- Select Datto Autotask PSA
- Complete the authorization flow
- Configure ticket creation rules
Quick Summary
- ContraForce now integrates with Datto Autotask PSA for streamlined case management.
- Security incidents automatically create corresponding tickets in Autotask.
- Status updates sync bidirectionally between ContraForce and Autotask.
- MSPs get unified tracking, consistent workflows, and security metrics in their existing PSA reports.
Notifications Module
Configure notification settings
Incident Management
Learn about incident workflows
Questions? Contact us at [email protected].