Who is this for? MSP/MSSP Partners and Security Team Leadership
The Scaling Problem
Traditional security operations scale linearly. Add 10 new customers, and you need proportionally more analyst capacity to handle their incidents. This creates a ceiling on growth — you can only expand as fast as you can hire and train. The bottleneck isn’t technology. It’s the manual work between detection and resolution: triaging alerts, gathering context, investigating entities, executing response actions, and documenting outcomes.How ContraForce Changes the Math
ContraForce automates each stage of the incident lifecycle:| Stage | Traditional Approach | ContraForce Approach |
|---|---|---|
| Triage | Analyst reviews each alert manually | Security Delivery Agents analyze automatically |
| Context Gathering | Analyst queries multiple tools | Entity Insights aggregate sign-in logs, device timelines, and threat intel |
| Investigation | Analyst correlates data across systems | Agents correlate related incidents and entity activity |
| Response | Analyst executes actions in each tenant | Gamebooks execute consistent response actions across workspaces |
| Documentation | Analyst writes incident notes | Agents document findings and actions automatically |
Multi-Tenant Operations at Scale
Managing security across dozens or hundreds of customer workspaces introduces complexity that compounds the scaling problem. ContraForce addresses this directly:- Command Dashboard provides a unified view of incidents across all workspaces — no switching between customer portals
- Workspace filters persist across pages, letting you focus on specific customers without reconfiguring views
- Gamebooks execute the same response actions consistently across every workspace
- Security Delivery Agents operate across your entire customer base from a single deployment
Operational Efficiency in Practice
Service providers using ContraForce report measurable operational improvements:- Incident triage time drops from minutes to seconds with automated agent analysis
- Response consistency improves because Gamebooks enforce standardized workflows
- Analyst capacity increases as routine investigation work shifts to agents
- Customer coverage expands without proportional team growth
The Role of Automation
Automation doesn’t replace your analysts — it amplifies them. SDAs handle the repetitive investigation work while your team focuses on complex incidents, customer relationships, and strategic improvements. The goal isn’t fewer people. It’s more customers served at higher quality without burning out your team.Quick Summary
- Traditional security operations scale linearly with headcount
- ContraForce automates triage, context gathering, investigation, response, and documentation
- Multi-tenant features eliminate the overhead of managing separate customer environments
- Security Delivery Agents handle routine work so analysts focus on high-value activities
- Service providers scale customer coverage without proportional team growth
Command Dashboard
Unified incident visibility across all customer workspaces
What Are Gamebooks
Automated response workflows for consistent security operations
Questions? Contact us at [email protected].